Return & Warranty Policy
Effective: December 8, 2025
Workmanship Warranty
Purolator products sold by Air Cleaning Specialists, Inc. include a
1-year workmanship warranty. With proper documentation and review, we may
repair, replace, or issue a credit/refund at our discretion.
Filters that have been installed/used are not applicable to this warranty.
Returns (Non-Defective Items)
All non-defective returns require prior written approval and are handled on a case-by-case basis. When approved, returns must meet all of the following:
- Requested within 15 days of receipt
- 30% restocking fee applies
- Freight prepaid by the customer
- In original packaging and unused (i.e., new/resalable condition)
Note: Custom/special/made-to-order items are typically not eligible for return.
Damaged Shipments
Please inspect all deliveries upon arrival. If damage is found, refuse delivery and notify us immediately so we can arrange a replacement. Signing for a shipment without noting specific damage may limit our ability to file a carrier claim.
How to Request Approval
To request warranty service or a return authorization, contact our Customer Care Team:
Air Cleaning Specialists, Inc.
Phone: 1-866-455-2128 | Email: sales@purolatorairfilters.com
