Privacy Policy
About Us & Our Products
Purolator Air Filters ("we", "us", "our") is a provider of specialized products and solutions. We operate this website to provide information, product listings, quotes, and customer support related to our offerings.
Our products and services include:
Pleated & Panel Air Filters — A full range of Purolator pleated filters (MERV 8–13) including the DP Max, Xtreme Plus, Xtreme Plus High Capacity, Hi-E & Hi-E 40, Key Pleat, DP Green 13, Puro G13een, and PAF11, plus panel filters including the P312, P2000/P5 (TRION Air Bear replacements), and P25 (Honeywell F25 replacements) for residential, commercial, and industrial HVAC systems
Bag Filters & Rigid Box Filters — Extended surface and high-capacity bag filters including the Clean-Pak, Venti-Pak, Defiant Bag, and Nano-Pak, alongside high-efficiency rigid box filters including the LoadTech, Defiant Cell, Dominator, and SERVA-CELL for demanding commercial and industrial filtration applications
Specialty & Replacement Filters — Aero-Cell, Aero-Cell S, Defiant Mark 80-D, roll filters, and additional configurations available in a wide range of sizes, searchable by filter dimensions or model number, with fast fulfillment and re-order support for ongoing maintenance programs
We serve facilities managers, HVAC contractors, purchasing departments, and commercial and industrial operations across residential, commercial, industrial, and wholesale markets that require reliable, high-performance replacement air filtration from one of the most trusted brands in the industry.
Purolator Air Filters respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.
1. Information We Collect
We collect the following personal information when you use our website:
• Contact details: Name, company, email, phone number, and ZIP/postal code (via quote and contact forms)
• Site data: IP address, device and browser information, pages visited, and referral links (via cookies and analytics tools)
• Transactional data: Order history, invoices, and billing and shipping details (through our secure account and order portal)
2. How We Collect It
• Forms: When you request a quote, contact us, or log into your account
• Cookies and tracking: Analytics tools that gather usage data and IP addresses
• Integrated systems: Our order platform captures billing and shipping information securely
3. How We Use Your Information
We use your information to:
• Provide products, quotes, and customer service
• Manage orders, invoices, and account access
• Improve site experience, performance, and product offerings
• Send updates or marketing communications — only if you have opted in
• Comply with legal obligations
We do not sell or rent your personal information.
4. Sharing with Third Parties
We only share data with trusted service providers, partners, and contractors necessary to operate and improve our business. These include:
• Payment processors
• Hosting, CRM, and email platforms
• Analytics providers (e.g., Google Analytics)
• Advertising platforms (e.g., Google Ads, Meta/Facebook) for audience targeting, remarketing, and performance optimization
• Authorized vendors, distributors, and contractors — such as product installers, freight carriers, and customs brokers — who help us fulfill orders or deliver services on our behalf
All third parties are required to protect your data, use it only for the purposes we define, and comply with applicable privacy regulations. You can opt out of personalized advertising by adjusting your ad settings or cookie preferences.
5. Cookies & Tracking
We use cookies and similar technologies to:
• Power essential site functions (forms, login)
• Track site usage and performance
• Support optional marketing features if you consent to them
You can block or delete cookies via your browser settings, though this may reduce website functionality.
6. Data Retention
We keep your personal data as long as necessary to fulfill the purpose for which it was collected (e.g., quoting, order processing) and to comply with legal or accounting obligations. Inactive or outdated data is securely deleted.
7. Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Correct or update inaccuracies
• Request deletion of your data
• Opt out of our marketing communications
• Lodge a complaint with a data protection authority, if applicable
8. Data Security
We implement industry-standard technical, physical, and administrative measures to protect your data. While we take significant precautions, no system can be 100% secure, and we cannot guarantee absolute protection.
9. Children
Our website is not intended for users under the age of 16. We do not knowingly collect data from children under this age.
10. Payment Authorization
Due to bank authorization holding times, we may be required to capture your payment authorization prior to shipping. By placing an order, you authorize us to process payment in accordance with this policy.
11. Contact Information
If you have any questions, data requests, privacy concerns, or wish to exercise your rights under this policy, please contact us:
Purolator Air Filters
11088 Gravois Industrial Court
St. Louis, MO 63128
[email protected]
(866) 455-2128
12. Policy Changes
We may update this Privacy Policy and Terms of Use occasionally. The “Effective Date” at the top of this page will reflect the most recent version. We encourage users to review this page periodically.